The main role of an inside sales representative is to grow sales either remotely or within an office/business environment. They achieve this task by reaching out to clients over the phone or email.
It doesn't just start and end with calling or emailing; they also need to have some skills in identifying their client's needs (not wants). And one productive way to determine their needs is by simply researching.
Of course, there are other ways inside sales representatives can identify clients' needs. The most important thing is selling the product and achieving the sales target. Period!
The sample resume below shows how an inside sales representative used various skills to sell products at different companies.