The Onboarding Manager sets up customers for immediate success by facilitating interaction between them and the product post-sale. If a client doesn't like the onboarding, they are likely to churn. So, good onboarding is usually the difference between customer buy-in and churn. Basically, the Onboarding Manager educates new customers, helps resolve technical problems, and smoothens the adoption of the company's products and services.
An Onboarding Manager's resume showcases their experience in identifying common onboarding difficulties and possible solutions. This resume demonstrates the applicant's ability to work well with other people to achieve organizational goals. It also highlights the job seeker's leadership skills and technical expertise in mitigating client risk, boosting employee performance, and facilitating Customer Success.
